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CUSTOMER SERVICE MANAGER PDF Print E-mail
Competition Number
Date Posted Friday, 08 February 2019
Location
Job Description REPORTING TO SENIOR MANAGEMENT, THE PERSON PERFORMS THE FOLLOWING TASKS:
➢ Receives, informs, orients and advises clients on the products, activities and services offered by the Wildlife
Reserve and the Nibiischii Corporation;
➢ Manages the reservation system ensuring its smooth operation and continuous improvement;
➢ Is responsible for training and follow-up on the reservation system for all employees of the Corporation;
➢ Directs and controls the work of his/her delegated staff – ie. hiring, on-the-job training and customer service;
➢ He performs certain administrative functions and ensures the supervision and coordination of the welcoming
offices and boutiques;
➢ Performs evaluation of his/her staff members and follows up on their action plan;
➢ Conducts customer surveys and compiles statistics;
➢ Receives and handles complaints, suggestions and comments from customers;
➢ Ensures the updating of the website and visibility on social medias;
➢ Ensures that information and promotional material is constantly available in displays;
➢ Participates in the preparation and ordering of promotional material;
➢ Monitors the quality of the services offered;
➢ May be entrusted with any other duties related to the present job description.

Requirements CUSTOMER SERVICE MANAGER PROFILE
• Experience in HR Management and Customer Service;
• Independent, available and willing;
• Demonstrates creativity, initiative and customer service oriented;
• Has a good team spirit and is positive and respectful;
• Mastering basic Office software (knowledge of Acomba software is an asset);
• Adapts well to change;
• Has a good knowledge of the wildlife Reserves territory + provincial regulations governing hunting/fishing;
• Comfortable with the use of social medias;
• Bilingual – The working language is almost exclusively French (advanced level is required, spoken and written).

Terms STAFF UNDER SUPERVISION
Welcoming office teams - 2-4 customer service attendants (students and seasonal workers)
WORK PLACE
Chibougamau (1584 Route 167, Rupert Office) and Mistissini (24 rue Amisk, Mistissini Office)
DURATION OF EMPLOYMENT AND SALARY
Seasonal management position - 6 to 9 months (during the summer activity season)
Salary to be discussed according to experience
Number of positions: 1

Post Expiration Date 2019-03-22
Company Information NIBIISCHII
CONTACT MIREILLE GRAVEL, EXECUTIVE DIRECTOR Send your resumι before March 22, 2019! mgravel@nibiischii.com or 418-770-7440
http://www.nibiischii.com/
Email mgravel@nibiischii.com
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