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CUSTOMER SERVICE MANAGER Print E-mail

REPORTING TO SENIOR MANAGEMENT, THE PERSON PERFORMS THE FOLLOWING TASKS:
➢ Receives, informs, orients and advises clients on the products, activities and services offered by the Wildlife
Reserve and the Nibiischii Corporation;
➢ Manages the reservation system ensuring its smooth operation and continuous improvement;
➢ Is responsible for training and follow-up on the reservation system for all employees of the Corporation;
➢ Directs and controls the work of his/her delegated staff – ie. hiring, on-the-job training and customer service;
➢ He performs certain administrative functions and ensures the supervision and coordination of the welcoming
offices and boutiques;
➢ Performs evaluation of his/her staff members and follows up on their action plan;
➢ Conducts customer surveys and compiles statistics;
➢ Receives and handles complaints, suggestions and comments from customers;
➢ Ensures the updating of the website and visibility on social medias;
➢ Ensures that information and promotional material is constantly available in displays;
➢ Participates in the preparation and ordering of promotional material;
➢ Monitors the quality of the services offered;
➢ May be entrusted with any other duties related to the present job description.

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